pub77 Frequently Asked Questions

The minimum age to register and play at pub77 is 21 years old, in line with PAGCOR regulations and Philippine gaming law. pub77 enforces this through mandatory KYC identity verification — not just a checkbox. Any account found to belong to someone under 21 is permanently closed and all balances are voided. There are no exceptions to this rule.

pub77 accepts standard Philippine government-issued photo IDs for KYC verification: driver's license, PhilHealth ID, SSS/UMID, passport, PRC ID, or voter's ID. You will be asked to submit a clear photo or scan of your chosen ID. In some cases, proof of address or a selfie with ID may also be requested. KYC is required before your first withdrawal is processed.

No. Each individual is permitted only one pub77 account. Creating multiple accounts — whether under the same or different names — is a direct violation of pub77's Terms and Conditions. If duplicate accounts are detected, pub77 reserves the right to close all associated accounts, void any bonus funds, and forfeit winnings generated through the duplicate accounts.

On the pub77 login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes — check your spam or junk folder if it does not appear in your inbox. Click the link, set a new password, and log in as normal. If you no longer have access to your registered email, contact pub77's 24/7 live chat support for assistance.

You can request account closure at any time by contacting pub77's live chat support team or emailing [email protected]. Before closing, any pending withdrawals will be completed to your registered payment method. Note that if you are closing your account due to problem gambling concerns, pub77 recommends using the self-exclusion tool instead, which can be activated instantly from your account dashboard.

Log in to your pub77 account and go to the Cashier section. Select GCash as your deposit method, enter the amount you want to deposit (minimum ₱100), and follow the on-screen instructions. You will be redirected to the GCash authorisation flow to confirm the transaction. Successful GCash deposits are credited to your pub77 wallet almost instantly — usually within seconds during normal operating conditions.

The minimum deposit at pub77 is ₱100 for GCash and Maya (PayMaya). Bank transfer minimums via BPI, BDO, and UnionBank may be slightly higher depending on the bank's own processing requirements — typically ₱200 to ₱500. The minimum for USDT TRC20 is equivalent to approximately ₱500 based on the current exchange rate at the time of the transaction.

GCash withdrawals at pub77 are typically processed within 5 to 30 minutes during regular operating hours. In some cases — particularly during peak periods or if additional verification is required — it may take slightly longer. Maya (PayMaya) withdrawals follow a similar timeline. Bank transfers to BPI, BDO, Metrobank, or UnionBank may take 1 to 3 business hours depending on the receiving institution's processing schedule.

pub77 does not charge internal processing fees on standard deposits or withdrawals. However, your payment provider — GCash, Maya, your bank, or USDT network — may apply their own transaction fees or charges. pub77 has no control over third-party provider fees. USDT TRC20 withdrawals are subject to standard TRC20 network fees, which are typically very small compared to other blockchain networks.

The minimum withdrawal amount at pub77 is ₱200 across all supported payment methods. Withdrawals below this threshold cannot be processed. There is no stated maximum single withdrawal limit for verified Members in good standing, though large withdrawals may be subject to source-of-funds review as part of pub77's AML compliance obligations under Philippine regulations.

Yes. pub77 accepts deposits via 7-Eleven Cliqq and Coins.ph, making it accessible even for players who prefer cash-based or crypto-adjacent payment methods. For 7-Eleven Cliqq, generate a payment barcode from the pub77 Cashier, then pay at any 7-Eleven branch. For Coins.ph, follow the in-Cashier instructions. Processing times may be slightly longer than GCash or Maya for these methods.

pub77 offers a large library of slot games from leading providers including JILI, PG Soft, Pragmatic Play, Spadegaming, and other licensed suppliers. Popular titles include JILI's Money Coming, Crazy 777, and Fortune Gems, as well as PG Soft's Mahjong Ways 2 and Sweet Bonanza from Pragmatic Play. New titles are added regularly. All slots at pub77 use certified RNG systems and publish their RTP percentages.

Yes. Mahjong Ways 2 by PG Soft is fully available on mobile at pub77 — no app download required. The game is built in HTML5 and runs directly in your mobile browser on both Android and iOS. Simply log in to your pub77 account on your smartphone, navigate to the slots section, and search for Mahjong Ways 2. The game loads quickly on standard Philippine mobile data connections.

Yes. pub77 offers a live dealer casino section featuring real-time games streamed from professional studios. Available live games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and Lightning Dice, powered by providers including Evolution Gaming and Pragmatic Play Live. The streams are available 24/7 in HD quality. A stable internet connection — even 4G LTE is sufficient — is all you need to join a live table.

Yes. pub77's sports betting section covers PBA (Philippine Basketball Association) games, along with the NBA, UAAP, international football, boxing, MMA and UFC events, and other sports popular among Filipino bettors. Markets include match winner, total points, handicap, and in-play live betting on selected events. Odds are updated in real time and denominated in Philippine Peso (PHP).

RTP stands for Return to Player — the theoretical percentage of all wagered money a slot game returns to players over a very large number of spins. For example, a slot with 96% RTP will return ₱96 for every ₱100 wagered on average over the long term. pub77 works with certified game providers who publish RTP figures, which are typically visible in the game's information panel. RTPs at pub77 range from approximately 94% to 97% depending on the title.

pub77 offers a welcome bonus to new Members on their first qualifying deposit. The bonus amount and percentage vary by the current promotion — check the Promotions page on pub77 for the exact live offer. All welcome bonuses at pub77 are subject to wagering requirements that must be completed before bonus-derived winnings can be withdrawn. The wagering requirement, eligible games, minimum odds (for sports), and expiry period are all specified in the individual promotion terms.

Wagering requirements specify how many times you must bet your bonus amount before any winnings from that bonus become withdrawable as real money. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets using bonus funds. Different games at pub77 may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific promotion terms for exact contribution rates.

No — bonus funds at pub77 cannot be withdrawn directly. They must first be converted to real money by satisfying the applicable wagering requirements. pub77 accounts maintain separate bonus and real money balances so you can always see exactly where you stand. Once wagering requirements are fully met, any winnings generated from the bonus balance are transferred to your real money balance and become fully withdrawable.

Yes. pub77 operates a loyalty programme that rewards active Members based on their ongoing real money wagering activity. As you accumulate loyalty points through play across slots, live casino, and sports betting, you progress through tiers that unlock improved benefits — including cashback rates, higher withdrawal limits, priority customer support, and exclusive promotions. Details of the current pub77 loyalty programme tiers and reward rates are available on the Promotions section of the Platform.

pub77 operates under applicable licensing requirements relevant to its Philippine player base. PAGCOR — the Philippine Amusement and Gaming Corporation — is the government body responsible for regulating online gaming in the Philippines. pub77 adheres to PAGCOR's responsible gaming standards, KYC and AML requirements, and player protection obligations. If you have questions about licensing, pub77's support team is available 24/7 via live chat.

Self-exclusion can be activated directly from your pub77 account dashboard under the Responsible Gaming section — no support ticket is needed. Choose your preferred exclusion period: 6 months, 1 year, or indefinite. Once confirmed, your account is suspended immediately. You will not receive promotional communications during the exclusion. If you prefer, pub77's 24/7 live chat support can also activate self-exclusion on your behalf during the conversation.

pub77 provides five core responsible gaming tools available to every Member: deposit limits (daily, weekly, or monthly caps), loss limits (caps on net losses per period), session time limits (automatic logout after a set duration), cool-off periods (24 hours to 6 weeks of temporary account suspension), and self-exclusion (6 months to indefinite full account suspension). All tools are accessible from your account dashboard and changes that tighten your limits take effect immediately.

pub77 customer support is available 24 hours a day, 7 days a week through the live chat function accessible directly on the pub77 Platform — including weekends and Philippine public holidays. For non-urgent inquiries, you can also reach the team by email at [email protected] (plain text — not a clickable link). pub77 aims to respond to all email inquiries within 3 business days. For responsible gaming emergencies, live chat is recommended for the fastest response.